All orders made by you through Next-doors.com are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or anyone else in those circumstances. After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note that this email is an acknowledgement and is not an acceptance of your order.
Your order represents an offer to us to purchase a product. Next Doors.com cannot accept your order until you have paid for it in full (including applicable delivery charges). Once you have completed an online purchase, if we are able to accept your order, we will send you an email confirming that the goods ordered have been dispatched to you, unless we have notified you that we do not accept your order or that you have cancelled it in accordance with our returns policy. At this stage payment will be taken and a binding contract between us will exist.
Whilst we are under no obligation to accept your order, we would normally do so where:
• The product is available.
• The order reflects current pricing.
• Your credit/debit card is approved by your credit/debit card company.
You can access details of your order and any previous orders by logging in to your account once you have registered.
Upon payment, we will confirm acceptance of your order by email, which will be sent to the email address you provide on your order details. Whether or not you receive this email, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.
We accept Paypal payments. You do not have to have a Paypal account to pay using this service. You should be redirected from the purchase page to Paypal, where you have the option to either log in or pay using a credit or debit card.
This means that we will never see any of your credit/debit card information. Our Terms are payment in full at time of purchase. All goods remain the property of Next Doors.com until paid for in full.
We are committed to providing a safe and secure environment for your shopping experience. All data you provide will be stored and processed in line with Data Protection laws. We will only use your data to the extent that is necessary to process transactions or provide services that you have requested.
You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
Unless otherwise stated, the products featured on Next-door.com are only available within the United Kingdom, or in relation to postings from the United Kingdom. There may be certain situations where items become unavailable. In the unlikely event of this happening we will inform you by email if any items you have ordered are unavailable. Please note we do not charge your credit or debit card for items not sent to you.
You are solely responsible for evaluating the fitness for a particular purpose of any product, downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the website owner, Contract Services. Contract Services does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service, you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Postage and Packing
All postage and packaging charges are shown at time of checkout. We will endeavour to dispatch your order within 2-10 working days of receiving payment. Once dispatched, orders should arrive with 3-5 working days.
Bulky, Heavy and/or Oversized items
Although a standard delivery charge is indicated in the checkout process, certain items sold on Next-doors.com may be subject to an additional delivery charge. This will be due to their weight, bulk and/or size. In this event you will be contacted regarding the total delivery charge and be given the option to amend your order should you wish to do so.
New rules from the Post Office that came in to effect on 17/01/2013 prevent us from sending Enamel Paints, Glues, Flammable items and Lithium Batteries via regular post. Instead they will need to be sent via courier.
If you have not received your order or it is late, please contact us quoting your order number and date of order. We will use our reasonable endeavours to ensure that the estimated delivery times set out in above are met but we cannot accept any liability for late deliveries which are due to circumstances outside of our control.
Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.
Occasionally we will have a package returned to us because the couriers were unable to deliver it to you. When this happens, we will attempt to contact you to establish if you would like your order re-posted or refunded. If we cannot contact you within 2 weeks of receiving your parcel back to us, we will issue a refund for the product. No refund will be given for original postage costs. For us to re-post an order, you will incur a further postage charge.
Our policy is to ensure that you are satisfied every time you purchase an item from Next-doors.com. If you are unhappy with an item, please return it to us within 14 days of the date on the dispatch note that accompanies your order. Please ensure that you have taken reasonable care of it, the product is in an unused state, it is complete with original packaging and it has all of its original components.
If you wish to cancel your order, please call us on 0870 870 8093 or email sales AT Next-Doors DOT com
Please note that we cannot cancel an order once it has been dispatched. We reserve the right to levy a charge to cover any subsequent administrative expenses.
Returning an item
Please DO NOT return an item to us without prior contacting us on 0843 523 1063 or sales AT Next-Doors Dot com. Or you can write to us at the address listed at the end of this policy document. Once you have contacted us, you will be given instructions on how to return your purchase. We recommend that you use a Recorded delivery method that requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) as you will be responsible for the returned products until they reach us.
You must contact us before sending any items back to us.
We only refund the cost of returning an item to us if it is faulty. Please see the “Faulty Items” section below for more. All refunds are credited back to the card holder’s account which was used to make the original purchase.
Due to the mechanical nature of certain products, no refunds or exchanges can be given on selected items until a manufacturing defect is identified. This may involve sending it back to the supplier. If spare parts are available, we will look to repair the existing item before sending a replacement
If an item is deemed to be faulty, we will refund the postage paid by you to return the item/s to us.
If a manufacturing fault has not been determined, we will either:
• Return the item to you.
• Repair the item to a working condition and invoice you for the parts and labour used.